You may return new, unopened items sold and fulfilled by Jon Carloftis Fine Gardens within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

This page outlines the details of our returns policy rules and exceptions:

• Partial Refunds
• Orders Returned After 30 Days
• Exchanges
• Shipping
• Holiday Returns
• Personalized Items

To contact Jon Carloftis Fine Gardens please email us at: Returns@JonCarloftis.com

Partial Refunds

• Jon Carloftis Fine Gardens does not issue Partial Refunds

Orders Returned After 30 Days

Orders that returned more than 30 days after delivery are not eligible for a refund.

Exchanges

If you received a faulty item and need to exchange it for the same item, you may do so.

If you would like to exchange an item for a different one please return the original item by contacting Jon Carloftis Fine Gardens (you will be refunded your original purchase price once we receive the item - assuming that it has been fewer than 30 days since the date of delivery) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once John Carloftis Fine Gardens receives them.

Shipping

After you have contacted Jon Carloftis Fine Gardens Carloftis Fine Gardens and decide to return your product (and it is determined that the return is the result of our error), we will provide you with a mailing account number through UPS. Simply use the account number we provide and ship us your defective product.

If you use this mailing account number and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If, after we receive your return, it is determined that your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

Please send returns to:

Rockcastle River Trading Company
Route 5, Box 424, U.S. 25
Livingston, Kentucky 40445

Holiday Returns

We understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays.

Items shipped between November 1 and December 31 may be returned until January 31 of the subsequent year for a full refund, subject to our other returns guidelines.

Jon Carloftis Fine Gardens cannot issue a refund on personalized items.